FAQ

Answer : We are located in Ras Al Khor, Industrial Area No.2, Dubai, UAE.

Answer : - An annual maintenance contract is a preventive maintenance which takes place every 250 hours or 2 months intervals on Diesel, Gasoline and LPG forklifts and every 500 hours or 3 months intervals on electric forklifts and warehouse equipment. 
    - You will have 5 minor and 1 major services included per annum on Diesel, Gasoline, and LPG forklifts and 3 minor and 1 major services included per annum on electric forklifts and warehouse equipment.

Answer : Yes, we do. If a used particular attachment is in stock, then we can install on the diesel or electric forklift and demonstrate at our site or your site.

Answer : Yes, We will dispose of it and also offer you trade-in cash for your old scrap batteries

Answer : Yes, We do service and repair of all brands and models of forklifts and warehouse equipment at reasonable rates.

Answer : We provide discounted rental rates for ALL of our service contract customers.

Answer : 1. The load is too high.
    2. The load is too heavy.
    3. The Load is unstable or blocking vision.
    4. Traveling at excessive speed.
    5. Improper warnings to others in use nearby.
    6. Poor maintenance of forklifts and warehouse equipment.
    7. Age of forklifts and warehouse equipment.
    8. Lack of training or improper training of workers.
    9. Pedestrians who are waking and working in the general area of forklift operations.
(We have solutions for ALL above causes, to avoid contact our 360 services & products, on 056 3756111)
Answer : 1. Conduct routine inspection and maintenance of forklifts and warehouse equipment.  
   2. Keep up on training.
   3 Operate well-maintained forklifts and warehouse equipment.
   4. Get forklift certification.
   5. Implement a floor marking system.
    6. Never allow a forklift to be operated by an untrained or unlicensed worker.  
    7. Be extremely cautious when using a forklift on a ramp.  
    8. Always operate a forklift at a safe speed.  
 
    9 Respect foot traffic where forklifts are being used.
   10. Use proper safety equipment.  
   11. Report all forklift-related accidents.  
   12. Wear a seat belt at all times.  
   13. Keep a safe distance from other equipment and people whenever possible.  
(We have solutions for ALL above causes, to avoid contact our 360 services & products, on 056 3756111)

Answer : Yes, We supply and install all brands, types, and models of accessories like, side-shift, fork positioner, tyres, wheels, batteries, chargers, various sizes of forks and various sizes of fork positioners etc.

Answer : Yes, you can visit our site in Ras Al Khor, Dubai for inspection and demonstration purposes.

Answer : Yes, We can supply spare parts for all brands and models of forklift and warehouse equipment.

Answer : If the parts are not in stock, we can arrange to get it from overseas in 3 business days.

Answer : Yes, we can provide a battery annual maintenance contract for very reasonable rates.

Answer : Yes, We can supply new batteries and chargers. 

Answer : Yes, We can arrange forklift operator training at your site with a certificate.

Answer : Yes. We can provide a thorough examination certificate for equipment which is valid for one year.

Answer : SATURDAY - THURSDAY, 8:00 AM - 5:30 PM, FRIDAY: CLOSE

Answer : We rent forklift or warehouse equipment for a minimum of 1 day.

Answer : Yes. We can.

Answer : We rent electric, diesel & Gasoline and LPG powered types of forklifts.

Answer : We provide a complete 360 products and services for material handling equipment and warehouse storage solutions under one roof. We provide rental & leasing, sales, service, repair, spare parts, forklift attachments, safety products, accessories, painting and restoration, outsource pallet racking, outsource structural fabrication, equipment & operator certifications.

Answer : We and our parent company have a total of 35 technicians and 15 on-site service vans.

Answer : Yes, we lease new equipment if the rental period is for 2 years or above.

Answer : We aim for a 3 hours response time to emergency breakdowns.

Answer : Absolutely, but the value is really dependent upon the equipment age, condition, and running hour. We are happy to look at your trade-in and assess its value at your location.

Answer : In most cases, yes. Please refer to our rental agreement for more information.

Answer : A thorough examination is a systematic and detailed examination of the lifting equipment by a competent person to detect any defects that are, or might become, dangerous to equipment.

Answer : Refer to question No. 2

Answer : Yes, We do refurbish with complete new paint, new tyres, new standard lights, new necessary replacement parts and new batteries, new charges etc.

Answer : Need equipment brand name, the serial number of the unit, description of the part,        and the part number if available.

Answer : Yes. we do. 

Answer : Yes, We can supply pneumatic tyres, solid tyres or non-marking tyres for forklifts and load wheels, support wheels and drive wheels for warehouse equipment.

Answer : Yes, We can outsource and supply and install complete pallet racking, shelving, and warehouse storage system solutions for a very competitive price.

Answer : Yes, We can outsource all types of steel structural fabrication as per your design and requirement.

Answer : Yes. We can arrange finance for used equipment. Please note that the local bank will finance up to 6 years old equipment from one year to 4 years at a minimum down payment of 15% to 20%. (Subject to bank approval)

Answer : Short term rental from 1 day to 1 year.

Answer : Long term leasing from 1 year to 5 years.

Answer : Yes, in all of our service packages we will provide an ALPHALIFT accredited technician to your site in order to service and maintain your equipment.

Answer : We aim for a guaranteed 4 hour response time to breakdowns.

Answer : There are many ways to book truck service with us, simply choose one of the methods below that suits you the best.
    - Book your service online - fill out the service request HERE and you will be contacted by our technicians within 24 hours.
    - Book-A-Service by calling the customer support - Call us at - 04 3207738, 055 1058322  

Answer : Yes, we can offer USED pallet racking and shelving to meet your requirements in capacity and functionality. We can also provide auto CAD layouts to ensure it fit as per your requirements.

Answer :

  • POWER PALLET TRUCKS
  • ELECTRIC STACKERS
  • REACH TRUCKS
  • ORDER PICKERS
  • ELECTRIC FORKLIFTS
  • DIESEL FORKLIFTS
  • LPG/GASOLINE FORKLIFTS
  • ARTICULATED FORKLIFTS
  • SCISSOR LIFTS
  • FORKLIFT ATTACHMENTS

Answer : Yes, We can repair all brands and models of forklifts and warehouse equipment for a reasonable rate.

Answer : Yes, We offer OSHA certified safety training at your facility using your equipment. Please contact us to schedule a class or for more information...

Answer

  • Logistics
  • Foods & Beverages
  • Fruits & Vegetables  
  • Manufacturing
  • Chemicals
  • Printing & Packaging Industries
  • Building Materials Supplies  
  • Trading Companies  
  • Transport Companies 
  • Material Handling Equipment Rental Companies   
Answer : For diesel, gasoline, or LPG forklift - every 2 months or 250 hours intervals. (This normally recommended by the manufacturers)
      For Electric - Every 3 months or 500 hours intervals. (This normally recommended by the manufacturers) 

Answer : ALPHALIFT offers many different maintenance programs, each tailored to the needs of the individual customer - plans designed to optimize efficiency and uptime for low - moderate - high usage applications, as well as programs for managing large fleets across multiple shifts and multiple locations.

Answer : Yes, We can offer RENT-to-BUY at the end of the rental contract period of 2 years or above. 

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